Student Services

Student Services

The DSA is responsible for monitoring the student services offered by USTF and service providers working within it - for example accommodation, transportation and health care services. It seeks feedback from students regarding the effectiveness of these services and uses it to inform decision-makers regarding the improvement of these services.

Accommodation (Residence halls)

USTF is eager to ensure the success of the education it provides. Female Student accommodation is therefore given high priority, as it plays a key role in student wellbeing and can have a positive impact on academic performance. For this reason, an independent department has been founded which is concerned with every aspect of life in the student accommodation, for example matters of comfort, the mini- market, health club, internet, etc. These services are offered at very reasonable prices. The restaurant is run inside the campus by a third party company which is a well-known company in the catering field.

In addition, the organization offers additional free facilities:

  • Electricity and water, study rooms, libraries and newspapers.

  • Well-designed rooms equipped with appropriate facilities such as furniture, refrigerators, AC, etc.

Continuous supervision (day and night) by qualified supervisors

Comfortable transportation between the accommodation and shopping centers.

Student conduct in Residential Halls is subject to certain regulations

Security - all residential halls are protected by security staff patrols

Curfew - staff monitor attendance records regularly for absences. Repeated violation of attendance regulations may result in dismissal from the residential hall for one or more semesters.

Smoking students are allowed to smoke out of doors. However, smoking in common areas is strictly prohibited

Littering - all students are expected to maintain cleanliness inside the halls. Rooms are inspected periodically for cleanliness.

Alcohol/Illegal Drugs - the use of alcohol or illegal drugs is strictly prohibited on campus. Students found in violation of this regulation will face severe disciplinary consequences.

Housekeeping - student rooms are cleaned at least once a week, and all common areas are cleaned daily

Dorm Leave - all resident students are expected to sleep in their residential hall every night, except during official dorm closing periods or upon verification with residential hall staff by parents/guardians

To conclude, the DSA is eager to promote the quality of life in the residential halls. The Dean pays regular visits, meeting students and listening to their suggestions and complaints. The DSA also receives regular reports from advisors concerning conditions in the halls and takes action as necessary.

 

Transportation

The transportation Unit is responsible for ferrying students between the different Emirates and the university as well as between the University and their training places.

The Unit has many buses which make students movement easy and comfortable.

This Unit also provides students with transport to activities outside the university, for example, visits to scientific and entertainment venues, lectures or conferences. One bus is kept on standby round the clock to cover emergency requirements.

The transportation Unit has defined the regulations governing the use of its buses and the fees students pay in order to ensure the systematic and good-quality service. These regulations are distributed to student who opt for making use of this facility.

The DSA’s role in student transportation is to:

  • Coordinate the transportation of students to participate in various activities

  • Elicit student views concerning the transportation services offered

  • Solve student problems in cooperation with advisors, who keep the DSA informed of recent developments; and

  • Improve the organizational performance in order to achieve high-standard service.

 

Copy Centers

Retail outlets on the campus meet student needs for stationery, books in Arabic and other languages, software facilities, photocopy, printing and binding. Students may also purchase prescribed textbooks for all fields of specialization at reasonable prices. The DSA monitors the quality of services and coordinates with the Copying Centers to solve any problems that may arise. The DSA makes every effort to ensure that books and notes are delivered promptly.

 

Other Services

The Office of University Facilities is responsible for examining the standard of other student services, for example restaurants, mosques, maintenance, cleanliness and security on campus. With regards to restaurants, the DSA ensures that they are operating in accordance with required health standards. Mosques are kept clean and safe. The Office also checks the cleanliness and maintenance of lecture halls and deals with any problems that may arise. It also coordinates with the university’s security staff to ensure appropriate handling of any problems. Finally, the Office of University Facilities designs questionnaires to assess the standard of services provided and recommends improvements.

  • Cafeterias and Restaurants (Dining Services):

The University provides cafeterias and restaurants by signing a contract with a third party which is well known catering company, offering a variety of meals and beverages. Separate areas are provided for male and female students. Prices are set according to the choice of meals and are kept at a reasonable level.

  • Bookshops:

A bookshop sells books and stationery in courses which have no Electronic Books. It also provides photocopy services. Recently, the University made a real leap to use Electronic Books which takes time for adaptation.

  • Pray Rooms:

The University has conveniently-located prayer rooms with facilities for male and female students.

  • Shops:

There are shops on male and female sides as well as in student hostels to supply everyday items. Weekday and weekend opening hours are displayed on the shop fronts.